Question 1

How do I measure my windows?

Accepted Answer

We provide a detailed step-by-step measuring guide for each blind type. You'll need a metal tape measure and a few minutes per window. Measure width and drop in three places (top, middle, bottom for width; left, centre, right for drop) and use the smallest measurement. If you need assistance, get in touch and we'll be happy to guide you.

Question 2

What blind types do you offer?

Accepted Answer

We offer three main categories: Roller Blinds (blockout, sunscreen, and translucent fabrics), Venetian Blinds (25mm and 50mm in aluminium and real wood), and Vertical Blinds (fabric and PVC louvres). Each type comes in a wide range of materials, colours, and finishes.

Question 3

How does online pricing work?

Accepted Answer

Our configurator calculates your price in real time as you select your options and enter measurements. The price you see is the price you pay — no hidden fees or surprise add-ons. Pricing is based on your blind type, material, colour range, and exact window dimensions.

Question 4

How long does delivery take?

Accepted Answer

Custom blinds are manufactured to order and typically delivered within 7-14 business days, depending on your location and the product selected. You'll receive tracking information once your order ships.

Question 5

Is delivery free?

Accepted Answer

A flat delivery fee is calculated at checkout based on your location within South Africa. Delivery is handled by courier and tracked end-to-end.

Question 6

Do you offer installation?

Accepted Answer

Yes, professional installation is available in most major metros. You can add installation at checkout or opt to self-install — our blinds come with full fitting instructions, brackets, and screws. Most blinds can be installed in under 15 minutes per window.

Question 7

Will the colour match what I see on screen?

Accepted Answer

Screen colours can vary depending on your device and display settings. While we do our best to represent colours accurately, slight variations between screen and actual product are normal. If you are unsure about a colour, please contact us before placing your order.

Question 8

I'm unsure about a colour — what should I do?

Accepted Answer

If you're unsure about a fabric or colour, reach out to us via the contact form or WhatsApp before placing your order. We can advise based on your room, lighting conditions, and style preferences.

Question 9

What is your return policy?

Accepted Answer

Because each blind is custom-made to your exact specifications, we cannot accept returns for change of mind. However, if there is a manufacturing defect, incorrect dimensions (our error), or damage during shipping, we will replace your blinds at no cost. Please inspect your order within 48 hours of delivery.

Question 10

Can I order blinds for multiple windows at once?

Accepted Answer

Absolutely! Our configurator supports multi-window orders. Configure your first blind, then add another window — same type or different. Each blind gets its own measurements and specifications. You'll see a running total as you add windows.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Paystack, including Visa, Mastercard, and American Express. All transactions are processed securely with SSL encryption.

Question 12

Do you sell outside South Africa?

Accepted Answer

Currently, we only deliver within South Africa. We're exploring options for neighbouring countries — feel free to contact us if you have specific requirements.

Frequently Asked Questions